Last updated: 21 July 2026
1 Support Channels
You can reach CARIMEX through the following channels:
- Hotline / Zalo: +84 933 968 988
- Office telephone: +84 28 3620 9692
- Email: info@carimexco.com
- Online contact form on this website.
2 Working Hours
- Mon – Fri: 08:00 – 17:30
- Sat: 08:00 – 12:00
- Urgent support for shipments in transit: 24/7 via the hotline.
3 Response Times
Our commitments:
- Requests by phone/Zalo: answered immediately during working hours.
- Email and contact form: within 24 working hours.
- Service quotations: within 4 – 24 hours, depending on the complexity of the shipment.
4 Scope of Support
- Advice on transport solutions, routes and the right type of service.
- Guidance on customs procedures and import-export documentation.
- Shipment tracking and status updates.
- Help resolving incidents that arise during transport.
5 Complaint Handling Process
All feedback and complaints are received and handled in the following steps:
- Step 1: We receive your information by hotline or email.
- Step 2: We verify and classify the case within 24 hours.
- Step 3: We coordinate with the relevant departments to work out a resolution.
- Step 4: We notify you of the outcome and process compensation (if applicable) under the cargo insurance contract.
Need help right now? Call the hotline on +84 933 968 988 or send us a consultation request.