Privacy Policy

Last updated: 21 July 2026

1 Information We Collect

When you use the website or contact CARIMEX, we may collect the following information:

• Contact details: full name, email address and phone number you provide through the contact form or newsletter sign-up.
• Details of your request: the service you are interested in, a description of your transport needs, routes and cargo volumes.
• Technical data: IP address, browser type and access time, recorded automatically for statistical and security purposes.

2 How We Use the Information

The information is collected in order to:

• Receive your enquiry, advise you and quote logistics services on request.
• Provide support, customer care and complaint resolution.
• Send updates and promotions (only if you have subscribed to our newsletter).
• Improve the quality of the website and our services.

3 Storage & Security

Your data is stored securely and accessed only by authorised CARIMEX personnel. We apply appropriate technical and organisational measures to protect information against unauthorised access, alteration or disclosure. Data is kept no longer than necessary for the purposes stated above.

4 Sharing Information with Third Parties

CARIMEX does not sell or trade customers' personal information. Information is shared only in the following cases:

• With transport partners, shipping lines and customs authorities, in order to deliver the service you requested.
• Where there is a lawful request from a competent state authority.

5 Cookies and Analytics Tools

The website uses cookies to remember your preferences and to analyse traffic. You can disable cookies in your browser settings, though some features may then not work fully.

Specifically, we use Google Analytics 4 for anonymous statistics on visit numbers, traffic sources and browsing behaviour, in order to improve our content and user experience. This tool does not collect your name, phone number or email address. You may opt out using the Google Analytics Opt-out add-on or by enabling your browser's tracking protection.

6 Your Rights

You have the right to request access to, correction of, or deletion of your personal information, and to withdraw your consent to receive communications at any time, by contacting us.